Robco Facility Services has one of the most stringent and rigorous quality programs in the industry to ensure that its clients receive the highest quality of service. Our Standard Operating Procedures (SOP) and quality control programs, are designed to ensure the highest level of service to our customers.
Our Standard Operating procedures are a set of guidelines by which our employees abide by through each phase of a project, to ensure ALL quality standards are consistently met.
Robco's SOPs Include:
- Client Specific Employee Training
- Site Analysis & Review
- Identify Work Frequencies
- Robco/Client Communications Guidelines
- Client Performance Scorecard
- Quality Measurement Systems
- Quarterly Reporting
- Safety procedures
- Project Milestone Identification
- Equipment & tool maintenance checklist
Our quality program monitors job frequencies, product and supplies management, personnel allocations, and absenteeism alerts. Our online Quality Assurance Platform include customer surveys, employee and management reviews to assist Robco continuously measure and improve its performance and service levels.